I ordered a book, and never received an email confirming shipment. When I followed up to see if the product had shipped, they said it had shipped and an email had been sent confirming this. (I see this has happened to more than just me.) When I followed up two weeks after they claimed the product had shipped, they took several days to respond, then apologized and said they would ship it out via UPS or FedEx and send me the tracking number. That was a week ago. I emailed again three days ago to see if it had shipped and when to expect shipment and still have not yet received a response. On a hunch, I typed "Bordercuts scam" into the Google search bar and found this site. Reading through these ratings makes me wonder if all the positive ratings are submitted by the company itself. Because all the negative ratings mirror my own experience, and it seems highly unlikely that their service can be that good for some and this bad for me and apparently quite a few others... I strongly recommend that you not use Bordercuts!