Tina m.

I just got back from Las Vegas and I booked a room with Amoma for the first time. I booked a hotel in Vegas called the Lucky Dragon Hotel and "Casino." However when we went to check in, there was no casino, no hotel amenities, no restaurants on site. Our lyft driver said their casino went bankrupt in a January (I booked through Amoma around June). So my husband and I were in Vegas for an anniversary and we were in a hotel that wouldn't give us the Vegas experience. If we would've stayed there, we would have to take a taxi or uber everytime we wanted a bite to eat, gamble, or pretty much do anything. On top of that the hotel wanted to charge a "resort fee" of $33+/night! For what?!

So I tried I chat with an Amoma representative when I checked into this terrible hotel. The hotel manager said that they will OK a refund, but we had to call Amoma to tell them to call the hotel because we pre-paid. I used the chat app on the Amoma website because they didn't have a 800 number I could call from America. I told the Amoma representative that when I booked the room, no where under the description of the hotel said the casino was closed and so were their restaurants. Additionally it was sooo misleading to call the hotel Lucky Dragon Hotel AND "CASINO" when there was no casino! The rep claimed when I finalized payment for the room I signed something that said there casino was closed but when I looked back on my records there was NOTHING that said that. I asked the rep for proof of what I signed or an example of where it said that and they couldn't provide it for me. I went back on their site to see the hotel description of this hotel, and I couldn't even locate it on their site to verify. So we had to eat the cost of this terrible room. We checked right out of this hotel and booked elsewhere. This would never happen with Expedia or Travelocity. I will NEVER book with Amoma again. TERRIBLE customer service and AWFUL misrepresentation of hotel.