Tina K.

I purchased a refurb samsung s6 which arrived in a sealed box, phone looked great, not one scratch on it. Plugged it in to charge and the screen was faulty and would not turn on. I contacted 1-day and went through the proper channels to return the item. Thier technicians inspected the phone and said the the warrenty was void because there were some tiny cracks at the top of the screen (i never saw these cracks) and hence the warrenty is void due to damage? The product arrived faulty and now they are refusing to refund my money. Î literally took it out the box, plugged it in, saw it was faulty, packaged it back up and sent it back to them. So how did I cause this damage. They should be replacing the item or refunding my money. Instead they are sending the faulty product back to me? WTF! They have ripped me off $340 plus the $120 I had to spend to send back to them because I live overseas in the Cook Islands. Total cost $460 for nothing.