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I purchased the Monaco Glider from PoshTots in 2013 as a rocking chair for my newborn son. PoshTots customer service agent was excellent in assisting me with this custom order. She sent me numerous fabric samples and answered any questions that I had regarding the chair, shipping etc. I have had the chair for less than 3 years when I noticed that there were some holes forming on the seat cushion and base of the chair due to a lack of proper padding between the wood/metal frame and the fabric. I called PoshTots again to see what could be done since this was an expensive item and I was disappointed that it would already be showing signs of wear even though it wasn't being used on a daily basis. I spoke with Julia Levy who gave exceptional customer service and worked with the artisan to remedy the situation. We couldn't be more pleased or grateful to her, the artisan and PoshTots for their help, quick resolution and amazing customer service - which I find to be very rare with most companies these days! I would definitely continue to shop at PoshTots and recommend them to everyone! Five Stars!
Tina F.'s review of PoshTots earned 8 Very Helpful votes
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Dear Tina - Thank you so much for that very kind review. So glad you are happy with your glider now and so happy Julia was able to help resolve the issue with the padding. We would love to see a picture of your nursery. If you'd like to share it with us, feel free to email it to Julia and she will get it to our Marketing Department. Thank you again for taking the time to write such a kind review. We appreciate it very much.