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Tim W.

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1 Review by Tim

Ace Hardware

  • Ace Hardware

“"Mom & Pop" customer service experience RARE to find in any Big Box Store Store #4640 Renton WA”
12/7/21

I drove around and went to 4+ retail Stores in. Less than 2 hours around Seattle and Renton Lowes, Home Depot and Fred Meyer, Dunns Lumber to get help on a Car Steering wheel CLUB lock. None of them afore-mentioned Big Box Stores' employees were helpful or seemed interested helping me with making extra keys, to make sure I don't risk having the last one.

Mr. Josh Reed and Drew Highland (of Ace Hardware Styore #4640 on Sunset NE in Renton WA)were the 2 young gentlemen who were there late approaching closing shift were so very nice, listened and solved my problem; in the process made me feel very appreciated and valued as a customer; rather feeling lost in. The sea of customers at big box stores especially during this Holidays.

I will definitely tell many friends, neighbors about this awesome rare experience. Please thank these town fine young man for me.

Tim Win
Issaquah, WA

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