Tim S.

I've been using Travelocity for perhaps 20 years or more with no problem. I just booked some nearly last-minute flights for an out-of-town funeral via Travelocity. It seems my old account had been lost so I created a new one and input my email and a password. But then I received no communications from Travelocity even though the airlines and Travelocity billed my credit card.
A chat cust. Service rep couldn't find any record of any flights for me even though I provided them the full credit card transactions. I then thought I'd try to check into one of the airlines using my credit card and lo and behold, there was the reservation that Travelocity had no record of. I was able to check-in this way.

I didn't even receive a receipt from Travelocity.

I simply can't use Travelocity again, the risk is too high that they will lose my records and could leave me high and dry when I most need it. I'll be using other service providers in the future.