Edreams' online chat service helped me. I needed to enter my passport information to get my booking confirmed and they did that for me after asking a few questions.
Too many fake profiles sending you the same messages. Then they ask for your number or try to get you to sign up for another site to video chat with them. It's all a scam with real people few and far between.
"Dear Tim R,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service"