Timothy B.

For months we have been trying to update the account details for WIX Login as the previous email is no longer accessible. We have tried to contact by phone but you need to login to WIX to set up a help request to schedule a call back. There is a verification process to send a request but no one answers the request. To date we have attempted the same request 5 times since July. I guess the only way would be to stop payment for the site. Then it will become inactive and maybe go somewhere else. It should not be this difficult. Up to now the set up and ease of use convinced us that we made a good decision. Should there not be a general inquiry or a place to submit help that is effective, with some initial information to get a response. So much time has been wasted on the request to get access to the account. Given that the business recently changed locations, it has been impossible to change this information. Therefore, it has created significant confusion for our client base, who visits the wrong location. I wish they had better access to customer service. Previously we would have given them an overall rating of 5 stars; however, now they are not making the grade and we need to look at other options.