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The customer service for Hoveround is the worst that I've experienced! They nickel and dime you for every little thing, and they sent us the same cup holder three times and charged us. Then they sent us to three different departments saying that it wasn't their mistake. They sent us a shipping label and picked it up and then delivered it to us again for days later. It's so sad that they would take advantage of the elderly. If I wasn't helping my dad, he would be getting extra charges. Do not waste your time with this company!
Tip for consumers:
Purchase from another company
Products used:
Hover round chair and cup holder.
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Timothy, we are very sorry to hear that you did not have a more positive experience with Hoveround. Our team is committed to providing an excellent experience and always strives for improvement. Please contact us on our hotline at 941-800-5180 so we can address your concerns and better serve you in the future.