- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Appalling from start to finish. Blatant lying on the website with regards to deliveries: they are not next day, but in fact an entire week! I tried to cancel the delivery but couldn't. The courier they use (premier?) was appalling. Turned up at 7am after giving me an ambiguous text with a 5 hour time slot a couple of days before. Rock up at my house at 7am, one guy on his own, drops my bed frame from the lorry and makes a hole in the box.
The quality of the bed frame was fine, but the mattresses were f****** SHOCKING. I wouldn't let my dog sleep on them (bunk beds). They were also both completely different models. My four year old lay on one and complained instantly that it was uncomfortable!
So returned the mattresses after haggling on the phone and the guy was blue in the face after trying to flog me some other crap offering of theirs for a discount.
ANOTHER week and some rude guy rocks up (on his own, again) and started questioning why I was returning them, why did I open the plastic covers (?!), could he back into my lawn as his partner is sick etc etc. I had to help him carry the damn things onto his lorry.
PLEASE, PLEASE avoid this horrendous company, or at the very least don't even think about buying their mattresses. Horrific episode and now I am still hunting for mattresses!
Tip for consumers:
There are so many other incredible companies to use. My favourite so far was Simba if you have the funds.
Products used:
Kept frame
Tim hasn’t received any votes.
Tim hasn’t received any thanks yous.
Tim doesn’t have any fans yet.
Tim isn’t following anybody yet.
Empty.
29/3/2024I had a very bad experience with this company's products after using them for a year and...
Ordered my new bed on Monday, didn't receive a confirmation email so rang them after a few hours....
Hi Tim C, Thanks for your feedback, I am sorry to learn that you were unhappy with your mattress selection, Here at beds.co. U we can appreciate how difficult it is purchasing products online, I can see my colleagues did offer an alternative mattress at a heavily discounted cost which was declined and a no quibble collection was arranged. I am sorry to learn of the issues raised with the driver, I will raise this complaint with the delievry company. I am glad to learn you are happy with the overall quality of the bunk beds purchased.
Best Wishes
Julie. P
Beds.co.uk Customer Satisfaction Team.