Buyer beware!
Paid upfront for an executive resume and cover letter service on 8 June advertised with a 3-5 business day turn around. I was not placed with a writer until the 14th June who then said they would need a further 7 days to complete the service.
She was not prepared for the interview, had not read any material presubmitted and showed no capability of being able to complete the task.
I sought a refund and while they said they would provide it, as my credit card had to be cancelled due to a hacker accessing my details they refused to pay me back by any other means. I have since lodged a vise dispute form and it is now 3 weeks since they agreed to refund me with no payment received.
We understand that you were dissatisfied with the timing of our services and requested a refund. We immediately processed your refund, but unfortunately, it was declined by your bank. Again, we advise you to contact your bank to resolve this issue.