I purchased a pink crossbody Betsey Johnson purse for my daughter and she stored it against another black Betsey Johnson purse and when she pulled it out to use it the black bleed onto the pink purse. I reached out to Betsey Johnson customer service and submitted pictures showing the pink and the black purse and customer service would not help me. They told me to go back to the department store where purchased and follow there return policy. This was very disappointing to me that with showing them the proof they would not stand behind there product. Moving forward I will no longer support this brand.
Hello. We are very sorry to see this happened. Please note that all returns and exchanges should be handled at the store in which they were purchased from. Please reach out to them.