I received a pair of shoes I ordered and they did not fit right so I sent them back. After 3 weeks, i did not yet receive a refund. After countless calls waiting to speak with someone for over 25min rach time, i never was able to get a hold of someone. Never had a history of my return and never recieved any emails back that I sent about my return. Luckily I paid through paypal so I filed a claim and within 10 days of them not hearing from the company, PayPal refunded me the money. I still havent heard back from Sole Society. Good luck with a return!