Tiffany N.

I placed an online order. Tilly's shipped on 12/1/19. The package stopped tracking with FedEx on 12/4/19 in another city. I feel like this is FedEx's fault for losing the package. However, the customer service I expect from Tilly's is to credit or refund my purchase. Instead, I called and they let me tell them what I wanted instead since what I ordered originally was out of stock (I'm thinking, this is amazing that they are going to send me something instead). Then the rep asks me for payment information (I've already lost money to them). I let him know I used my last funds for the item I purchased as a Christmas present for my daughter. He said he had to do a lost package claim for the item and it would take up to 12 days. I said, "will I get an email or anything about this call?" He said no. I had to ask if there was a claim number and if I could please have it. Long story short. I haven't heard anything from Tilly's and it seems like they are unavailable on the weekends. I will be contacting them again tomorrow since it's beyond the 12 day claim wait. This is the worst online shopping experience I've ever had, and I will not be shopping here ever again.