Seven days after placing my order, I hadn't heard anything regarding my shipment. My emails were ignored, and the contact form fields on the website yielded only errors. I wanted to withhold payment just for the poor customer service, but then I saw other reports of fraud. Luckily, my credit card company's authorization for payment expired (after 7 days), and saanjhi didn't complete the billing portion of the transaction. I only ordered one book, so maybe he didn't think $50 was worth scamming me. Why did I think I should order a textbook from a company who claims to sell only textbooks and napkin rings? I would give saanjhi zero stars, but I'll allow one star for the valuable lesson he taught me about getting scammed. I was lucky.