Tiffany L.

I've never used Fandango before, so iI saw a deal on groupon $13 for $26 for "two" tickets. Well first after fees and everything else 2 movie tickets on Fandango is $41.00 Like, what? I could'd gone directly though AMC and it wouldve been $28-34, I spent $13 groupon + 15 change to cover the rest. Ok? So, whatever, I'll deal with it. I ordered tickets for this Saturday at 4:30 a week ago. Well. My SO proposed. His family is having a to do at his house in celebration for our engagement. I contacted customer service to see if i could go to a different time slot for this movie. Same movie. Same theater. Different time/day ONLY. They would not allow to do this because i bought a groupon. I didnt want to refund anything, just exchange. AND the groupon wouldnt have expired until 12/31/18. I've been going out of my way to let people know how horrible they are. Waste of time and money.