This company is very deceitful, I ordered a puzzle name stool (up to12 characters) the picture is of a larger stool, I received a 13 inch stool. Called customer service and apparently the size of the stool is based on the number of letters on the child's first name. Would've been nice to know before ordering since I paid almost $100 for a tiny stool. Very disappointed this was a gift and should've cost much less. No returns or exchanges offered, will never but from this website!