Tiffany C.

If I could give this less than one star I would. They will take your money and run! For a "Directory Service", Yelp is TERRIBLE at its "Customer Success". It doesn't earn the right to even call it that after my experience, and now the experience I'm reading of others. There is no transparency in price, I received a $430 bill, had a Yelp representative ghost me for the call THEY scheduled, then ghost me after I had questions later. I brought this up on two separate calls with Yelp and both times they brushed it under the rug. When I threatened to remove my account completely, they said that users can update information that's public, so basically it wouldn't do any good and that they'd just put the page back up in the event the public wanted to make edits. I told them (and stand by this) that I will NEVER advertise with them again! They do NOT have businesses' interests at heart. The only thing I was offered (which was a complete joke considering the complaint I made was ABOUT advertising) was that they would offer me another $300 toward future advertising. Who in their right mind would do this? It's like they weren't even listening. I also had Key Words mismanaged and they labeled me under a service I don't even provide. The first "Customer Success" rep. I had swept this under the rug and told me that didn't matter. She was quasi argumentative with me even. WOW! Good luck, Yelp! I think that there's a reason Google outperforms you!