Tiffani C.

WARNING - DO NOT USE THIS COMPANY. I SENT A $4000 WIRE THEY HAVE STATED THEY ARE NOT ABLE TO PROCESS AND HAVE NOT/DO NOT KNOW WHEN THEY WILL BE RETURNING MY MONEY TO ME! This is completely unbelievable and I will be reporting this company to all possible agencies. I wrote my first review 4 days ago and if I could give them a negative 5 stars, I would. I just want to warn people now. I requested a transfer of $4000 on July 6th. After requesting a lot of verification, copy of my Passport, which I understand and was fine with, there was no communication from them since July 11th, when they said they had sent my funds to their "Partner" who was processing the transaction. Waiting, waiting, waiting... at the end of last week I attempted for 2 days to get their "live chat" feature to work and you click on the box, but there's no chat feature. I am in Guatemala at the moment so calling is difficult and uses up a ton of minutes, especially when you are on hold for over 1 hour. After my phone call with them a "case" was opened where they were going to look in to things. Today I received a email saying that they are unable to process the transfer. Ok, frustrating, but fine. I checked my account and my $4000 was not deposited back so I responded to their email, letting them know the funds had not been redeposited back to me and when could I expect them (my Case #******* - Transaction *******) and I just received a email back about an hour ago. Here's what these "professional" folks have to say:
"Hi Tiffani,

Thank you for your email.

We did not process any refund yet as your transaction has yet to be canceled. Cancellation is also not possible at the moment as your transaction is currently locked by our local agent. We are still waiting for some updates from them to confirm the cancellation. We will revert back to you as soon as we have an update.

Apologies for any inconvenience caused. We hope to update you shortly."

So, definitely, be aware that this too can happen to you and do not send any large amount - or any amount at all, through this company. I have used Xoom, XE Money Transfer and Remitly frequently and there were times when they were not able to process my request for one reason or another and they have ALWAYS sent a refund immediately since they were unable to perform the request. No one can afford to lose money, I sure can't afford $4000 and it's a payment to my contractor for the building of my home, so this is a huge, huge issue. I have given this company until 7/23 to find my funds and get them back in to my account or I will be taking legal action and also contacting the Better Business Bureau, Federal Trade Commission and anyone else I can report this company to.

BEWARE!