Tianau J.

I purchased some UGG shoes, last minute, because the shoes I was wearing would have been too uncomfortable for the event I was going to (xmas event with mostly standing, no running around, jumping, nothing). I specifically asked the sales associate about the return policy and informed her that, I will only be wearing them once and returning or exchanging for the UGG boot I really want. She stated multiple times " You can definitely return it, if it is good condition. We give you a year." Im like "wow a year!" She says yeah, well of course if the shoes stays in good condition." Now this is where this becomes a lie and makes the whole year time frame, worthless. I wore the shoes once and went back to the store to exchange them a week later. Sticker still looks decent at the bottom of the shoe, no marks, damage, NOTHING! She assumed the side of the shoe was messed up and we all know if you move suede a certain way, it looks darker. I moved the suede to show her and she says "oh ok, but yeah since its worn we cant." I continue to reiterate what the associate told me and showed her how there is nothing wrong with the shoe and she said nope, we can't take these because you wore them. Well duh, I told the girl that helped me for 20 minutes and checked me out that I would for a night. At this point, its like change your return policy to state, " Shoe must NOT be worn and be returned within a few days." Because a year of not wearing a shoe, even once, doesn't add up. Giving a year goes best with a returnable shoe, even if it has a little scuff at the bottom of the shoe. They attempt to sell you shoe cleaner etc, use the same product to clean the bottom a little more, change the sticker and BOOM, brand new shoe. Now I see why no one shops at Journeys anymore. Ill stick to Nike, Footlocker, etc.