Thu p.

I bought tickets for our round trip LA - Melbourne. I carefully included the travel protection CSA. The Fiji Airways cancelled the fight back due to non pass mechanical inspection. Fiji Airways sent the replacement flights to wrong email address. We waited and waited then we called the CSA travel agency, they told us to buy the flight back then they would reimburse us. When we filed the claim they refused to pay back. JustFly told us to call Fiji Airways, Fiji Airways told us to contact the one we pay which is JustFly. JustFly did not pay us back. From my experience, do not buy travel insurance, it is a waste. Do not buy via JustFly, buy directly from the airline.