Thomas T.

The product key does not work and they refuse to provide a refund. The customer service rep is in the Philippines but the owner is apparently in the USA with a similar web site at softwarekeep.com. I noticed after the purchase that the invoice they sent has no vendor company information at all. They send me BS requirements after the purchase. ANY POSITIVE REVIEWS are likely in support of this SCAM! This is the email they sent me after my complaint:

We make every attempt possible to ensure our customers are satisfied with their purchases. However, please be aware that once a Microsoft Product Key has been issued electronically and received by the customer, the sale is considered final and we cannot issue a refund.

Should you experience any issues (either the product key is defective, or the product key does not activate even with technical support) within 90 days of the product key purchased from us, we will take full responsibility for said key and replace it free of cost. Should you experience any issues exceeding 90 days, we will be happy to provide a replacement key at a discounted price.

As the buyer, it is your responsibility to know the compatibility requirements between your computer and the software product before making a purchase. If you have any questions or concerns prior to making your purchase, please take advantage of our Live Chat to connect with our Customer Care team if you are unsure of the software that best suits your needs.

We highly encourage all our customers to read through the Return Policy and FAQ section on our website for more details.

All our Microsoft Product Keys function much like a scratch-and-win lottery ticket. Once weve sent the product key, it will be deemed used or opened, similar to scratching off a lottery ticket.

Please note that we cannot accept cancellation of digital downloads once the product key has been activated or attempted to be activated on Microsoft Online. We do understand that sometimes a customer may have purchased the incorrect product; however, we are unable to accept it for return, as we will have paid Microsoft for the use of this license key before providing it to the customer.

Should you experience any issues (either the product key is defective, or the product key does not activate even with technical support) within 90 days of the product key purchased from us, we will take full responsibility for said key and replace it free of cost. Should you experience any issues exceeding 90 days, we will be happy to provide a replacement key at a discounted price.

In most situations, Product Keys can not be resold, redeemed, or utilized by another customer or another computer, unless otherwise noted on the product description and purchase agreement.

Product returns are no longer possible once a Product Key is delivered. Much like purchasing a scratch-and-win lottery ticket and scratching off the foil, a product key is no longer available for refund once it has been sent digitally to a customer.

Customers are expected to verify the compatibility of the software with their computer before purchasing any software. If you are unsure which product is right for you, we're eager to help! Please contact us directly via live chat or email, and we'll be happy to help you pick the perfect software for your system requirements and daily usage needs.

For the meantime, we are happy to assist you with the installation and activation of your software.

We highly recommend using Remote Assistance to find resolution for this issue.
Let us know when would be the most convenient time for you.

Please click the link below to schedule assistance:
calendly.com/softwaregroup/remote-assistance

Should you have any other questions or concerns, please do not hesitate to contact us via email, live chat, or phone.