thomas r.

I bought 3 beds from them in October. A double and 2 singles.
Double bed story first.
The double bed base was damaged and i reported it straight away. It is now December and i still haven't got a replacement. Last week ( 14th December they sent a base which was a different one from what i ordered) and they had to collect the damaged base. They left the damaged base and removed the 2 single beds (one which was made up) from a different bedroom and left the damaged base.
Single beds now.
I ordered upgraded mattresses and received one of what i ordered and another completely different and the incorrect size. I never noticed this until i started building them up which was 2-3 weeks after i received delivery of them ( i was on holiday) i have been trying to have it replaced and today 18th December Boyce with no second name as i did ask and he refused to give me his full name after i asked for a manager and he told me that he was the manager, well Boyce kindly told me that as i didn't report it within 14 days he cannot exchange it for the original one i paid extra for and i would have to buy another.
Completely unprofessional in every way you could imagine. Stay well clear of this company. And for the record, i never complain and this is my first review written