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Thomas M.

New Mexico

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1 Review by Thomas

DecorPlanet

  • DecorPlanet

“IT‘S ALL ABOUT RESTOCKING FEES! Poor customer service”
6/10/21
Verified purchase

I ordered 9 door knobs at a cost of $887.40. They sent the wrong ones and after giving me the runaround for 2 days via phone and email they offered me a refund of $391.17 and I would have to pay for shipping. I filed a dispute with my credit card and a complaint with the BBB. We'll see what happens next. WORST CUSTOMER SERVICE EVER IN MY 65 YEARS! AFTER THEY GET YOUR MONEY ITS ALL ABOUT RESTOCKING FEES AND NOT CUSTOMER SERVICE. I ordered hammered egg knobs and received round knobs... see photos.

Tip for consumers:
They don’t honor their own policies.

DecorPlanet product 1
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