Thomas M.

I purchased 2 Linon Countertop Height stools in black successfully IN January of this year. I wanted to purchase 2 additional ones. I went to the confirmation email from my previous order and clicked on the link. It brought me to the Hayneedle site with a picture of the same stool in black. When I ordered 2 of them, I got a confirmation email which indicated they were being shipped in red. I immediately notified customer service and they said it was too late. That they had been shipped already and there was no way to cancel the order. After receiving them I took the steps to attempt to return them and it was then that I found out that they charge for returns. Basically I would get half of my purchase price back... and furthermore the black version was not only NOT in stock but also almost twice the price! OUTRAGEOUS! This NOT LIKE AMAZON TRUST ME. LET THE BUYER BEWARE! I will NEVER shop on Hayneedle again!
Updated to be fair to Hayneedle...
After placing this bed review online I was contacted by Hayneedle and was actually issued a complete refund of all my money. They told me to keep the merchandise as well. This was a classy move and actually way more than I expected. Their lesson learned should be to treat the customer right the first time around.