Thomas L.

I bought a Groupon for a store that I've made online purchases from in the past. It turns out that the Groupon I bought was only good in the actual store. Unfortunately I live in a different state entirely, and therefore couldn't use the Groupon. The fact that the Groupon was ONLY good for in-store purchases was NOT readily apparent on the Groupon advertisement. I contacted Groupon and asked for a refund since I couldn't use the Groupon but they gave me a bunch of run around and said I had missed the 3-day return window (by like 2 days). I went round and round with them and they finally responded (and I quote):

"we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.

In this case, the restriction in question is: " Valid only for option purchased. Valid only at listed location "

I'm sorry to hear this will keep you from using your Groupon. However, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past 3 days from the purchase date. If youre unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise)."

NOW, the Groupon was only for $30 so it's really not about the money. It's about the principle and their admittedly obtuse and obscure redemption policies. It's also about their $#*!ty customer service. Because of this I will NEVER purchase another Groupon again, in my life, for any reason. I won't even accept them as gifts. They suck - they are not allowed on my property.