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The Knives are not as sharp as seen in the video. The tip of the long knife came bent.
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One of the knives in the set had not been final sharpened. It was blunt compared with the rest of...
Dear Mr. Kerr,
We are terribly sorry to hear that you have had an unfortunate and negative experience with our products.
Despite our rigorous quality assurance process and individual inspection of each of the knives, some defective units can still go through the cracks. We are extremely disappointed that we have let you down.
We have been able to locate your order and I will personally make sure that you will get to experience the true quality of our knives - we will be processing an overnight shipment of another set with a little extra to your order to make up for our mistakes.
We understand that this does not fully rectify the negative experience you went through and eternally regret letting you down.
We remain grateful for your patience and understanding with the matter. It’s been our honor to have you as a customer.
Do not hesitate to contact us again should there be anything else we could assist you with.
Our team remains on standby at your service.
Sincerely,
Kamikoto