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Worst product and customer service ever!. Took brand new Session out of the box, charged it, and it wouldnt turn on. Immediately called Kandypens for a refund and was told since I've opened the package I'm not entitled to a refund! How else would I know it doesn't work unless I plugged it in? I was offered their "highest level of support" (to an item that never worked) as an alternative. Well, the highest level of support is a refund. Really awful company
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