Thomas H.

Ordered a Christmas tree through this company via Amazon. Paid for it only to hear from LightBulbs.com customer service manager several days later that they no longer have the tree in stock. I called their customer service (and note** their CLAIM is they are "Focused onCustomer Service" - totally not true!) only to be insulted by the customer service manager who said their is NOBODY IN THE COMPANY ABOVE HER. I was informed BY LightBulbs.com during my call to them that they take hundreds of orders a year that they can not actually fulfill - ARE YOU KIDDING ME! Excuse after excuse they made, but offered NO CUSTOMER SERVICE, no suggestions - well, I was told I could buy the EXACT SAME TREE I WAS LOOKING FOR ORIGINALLY but I would have to spend $160.00 more because that SAME TREE is available with a string of lights on it... YES< THAT IS WHAT THEY SAID - SAME TREE & A STRING OF LIGHTS brings the cost up an additional $160.00 MORE! So, my advice to anyone thinking of using this company is to stay away from the rude, condesencing customer service/sales manager and shop somewhere else. *Note - I spent over 90 min on the phone trying to get this resolved so DON'T WAIST YOUR TIME WITH THEIR LIES AND POOR ATTITUDE! Best Note*** After telling AMAZON about this experience they at least offered me a $50 gift card for this horrible transaction AND they have filed a review of this company to possibly remove them from selling with them due to "poor selling practices". I so hope that happens!