I received a call from CheapOair and spoke to a very helpful gentleman. He told me I would get a full refund in 3 to 10 working days. True to their word the money arrived 3 days later. I would recommend CheapOair to everyone. This came as great news as my wife was diagnosed 5 days ago with bowel cancer. This cheered me up heaps. Many thanks CheapOair.