Chinese junk. Sales person Ray calls you back throughout the day until you make a purchase once you purchase one of these Chinese junk scooters you will never be able to talk to him again unless if you're willing to purchase another one when you talk to parts manager John and let him know that your missing pieces on Chinese junk he will tell you to call Amazon and order the parts everyone there is very nasty and does not want bothered with their customers I advise everyone to go elsewhere to purchase scooters buyers beware