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Thiago V.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Entertainment

Member since November 2019

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1 Review by Thiago

So, a year ago (11/15/2018), I subscribed to the Scribd free membership trial. Then I signed the one-year membership and I used it during the year. Although I was not planning to renew the subscription, then today (11/15/2019) the site renewed it without any notification, I was not asked if I wanted to continue or informed just before this happened, that it was about to happen. There was no warning. I would have canceled my membership immediately before the amount could have been deducted from my account. The money has been deducted from my account without my explicit and express permission. Since I don't want to use Scribd services, that begins today (11/15/2019), I have spent a few hours trying to get a refund by contacting Scribd support, but every time I press the link on the page, I get a notification telling me that I must verify my account by activating the link Scribd has sent to my registered email account, which I will receive at most within ten minutes. I have pressed the resend button multiple times and gotten no link. I have not used Scribd's services in the past months and I don't want to use it anymore. So, please, I want my money back.
Jerry G. – Scribd Rep
Hello Thiago - We apologize for any confusion here. Upon review, it looks like your case was resolved by one of our support specialists, Vanessa, in your support ticket #2398366. Your subscription has been canceled, you will not be billed further, and your recent charge was refunded back to your original payment method. Please allow 3-5 business days for your refund to process. Thanks for your patience and have a wonderful day!

Thiago Has Earned 3 Votes

Thiago V.'s review of Scribd earned 3 Very Helpful votes

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