This is a company I will never buy from again. Order Dr Martens boots size 37, i was sent a size 38. When I chatted with customer service I was told that the sizes are different from EU/IT... to put an insole in or wear a thick sock! Because of THEIR mistake the shipping cost of £27.41will come of my refund. They also don't provide and exchange. If I wanted to buy them again I'd have to pay the postage of £17 again, and the boots have went up another £37! But its ok they offered me a 10% discount! Lesson learned READ REVIEWS BEFORE PURCHASING ANYTHING!