Theresa I.

The purse was delivered today. The box was completely destroyed, the purse is damaged with folds and creases all through the leather, and the packaging was poor without protective material around the purse. The purse was put in a cardboard box and nothing else. Your customer service was contacted and they were rude and unhelpful. They said all they could do was send a return label and that we would have to order the purse again. Then we were told that we wouldn't even get a refund until the damaged purse was received and inspected. What is needing to be inspected - we are notifying you because it is damaged. Now the price is different than when it was originally purchased and again your customer service says there is nothing they can do. Obviously we will NEVER purchase any of your products in the future. When you try to email customer service, they have an "error" on their site and it cannot be submitted and it limits you to about 5 sentences. Awful company and awful customer service - stay away.