Theresa E.

It's frustrating that you offer a coupon code to get a discount when you sign up and then say it can't be applied to the order you are placing. Nice trick to get customers to sign up for endless ads thru email. Will definitely be unsubscribing.

I would never rent from Budget again. On 5-28-2021 we went to pick up our truck and after waiting for almost an hour we were told that the truck was not available so we were directed to go to another location that was 15min away and was closing in 20min. We did pick up a truck only to discover the next day that the box area was leaking due to external damage that had been done by a previous incident. We had a dresser ruined and lost some other minor items that had been already packed into the truck. We had to delay the hired movers who were scheduled to load the truck while we waited for a repair person to come and fix the hole in the roof. We also discovered that the cab of the truck leaked and had a miserable trip from Ohio to Florida in very rainy weather as rain water dripped in down our backs and on our heads. Fortunately when we reloaded the truck we had placed plastic bins in the area of the leak and covered all furniture with tarps because the truck was still leaking inside the box area. The chargers in the truck were all broken so we could not charge our phones for GPS. We found a fork in the truck in the door area so obviously it had not been cleaned. So much for COVID prevention. The truck was old and would shake if you tried to drive over 60mph. Although we paid over $300 for the added insurance and filed a claim we still have not been paid for the lost items. I would never recommend rental from Budget. Some might say you get what you pay for but this wasn't a cheap rental and we at least expected a decent experience.