First let me say I received no notice that they actually got my order. No email confirmation, nothing. I emailed them on the 8th, and just got an email back yesterday (1/16/19) saying oh, your order was delivered. I did get my canvas and it is absolutely horrible! I am not going to go through the aggravation of returning it, as I have to get an actual photo to send it in. That's a 30 mile drive for me. Not worth the trouble. Will NEVER order from them again. Lousy customer service and horrible product.