Theo G.

I am a home owner and list my property on HomeAway (formerly aka OwnersDirect). In the contract is says that payment will be made the day after the guests arrive. Late last year they were paying later and later; I now get paid more then a week after the guests arrive.
I was trying to refund a guest their security deposit but was repeatedly getting error messages. Since they don't answer emails I had several online chats with a customer service agent. They keep telling me it is a technical issue and their technical department will solve it asap.

On top on their stupendous charges (commission, booking fees, payment fees and vat), their service, also to home owners, is mind boggling.
I have closed my account with them.