Thao T.

If you have ever had to deal with any horrible company and thought it was the worst, Direct Gardening company is thousand times worse. They sent me dead plants and when I asked to return, they wanted me to send the original package back and to pay for the return shipping cost. What? I cannot believe that there is a company like this exist in America.

This company not only makes money from products they sell but they also make money from overcharge for shipping. At the end, you will lose money one way or another way. I purchased 24 white strawberry roots; it took them a week to ship the order out and took ten days for me to receive it. The worst thing was all the roots died and the package was a plastic bag. I returned the package by USPS and paid only $4 for two days shipping. So, they made at least $7 to $8 for only the shipping. This is why they love to send dead products. They don't care about their customers, they only care about how to steal your money. They are the scam company.

Please, do not ever ask for the refund if they didn't issue the cost of shipping. You should call your credit cards to dispute it. If there are many people call and dispute transactions. For a long term it will hurt the company for it and you will get the full refund.

This is a link you can find it helpful if they overcharge for shipping:
https://www.attorneystakingaction.com/excessive-shipping-costs.html