Thalia C.

I have been an active freelancer on Upwork for the last three years, with a top rated status and a job history of thousands of worked hours. Due to an issue in their system, most of my portfolio items suddenly disappeared. After discussing with support for over 2 months, they concluded that they can't bring back my portfolio just like that. When I told them that this issue has cost me thousands of dollars since I wasn't able to get any jobs these last months, many of my portfolio items have been lost forever, and I would have to re-build everything from scratch, they replied that they are willing to issue me 50 connects (which can be bought at $7.5). Terrible understanding of customer satisfaction.