Tess F.

I wish every customer service department worked liked the one at QVC. No outsourcing to third world countries, just friendly customer oriented service like the good old days. Shipping is reasonable or free and if you aren't happy, send it back. Thanks, QVC.

I had no idea Eddie Bauer sizes run about two sizes smaller than other companies. So stupid me, I order my normal comfortable size. And I couldn't even pull it up over my arms. Now it's cold here and I need a coat. So when I call CS, it turns into a three day nightmare trying to get things straightened out after the first rep charges me another 200 instead of depositing a promised discount. So now, I sit here with no coat, and they have the money I paid initially plus money for a second coat that got stuck in fedex land. I beg the Phillipines agents to put me in touch with an American who isn't reading from a script that says "We are so sorry you are frustrated, but that's our policy.". Apparently the policy involves telling customers with tiny coat problems to give them a credit card number so they can give you a discount, and meanwhile you get overnight shipping on a replacement. Just put the coat in the mail when you can. But instead of that, what actually happens is they charge you full price plus the cost of overnight shipping. No refund of a discount. No overnight shipping, free or otherwise. And a weekend of hell worrying the rent check won't clear your account because you just paid a ton for two coats and you have none!