I made a mistake in size on my order, contacted right away, was told to wait 30 minutes, then was told that they only have 30 minutes to change the order and I was too late even though I contacted right away and had to wait the 30 minutes. Then i asked to be transferred to a supervisor who I was told it would be 3 minutes nad they never came on. I called on the phone and the guy put me on hold then hung up. I would not recommend. It was a horrible experience.