Terry L.

I shopped online on PetSmart's website fooled by the fake 10% discount when you pick up curbside during co-vid. I forgot one of my items and decided to go in the store to pick it up. To my dismay, of the 10 items that I picked up every one of them was more expensive online than in the store. Some by 20%. So they offer a deal of a 10% discount when you go curbside but then raise the prices online by 20% to 25% so you actually pay about 10%-15% more by going online and getting a "discount" by going curbside. Also, they had a deal on the store where you bought three packages of seeds, get one free. That deal wasn't available on the website. So I got ripped off by almost $15 on a $90 order. So with my 10% fake discount I still paid 17% higher that if I shopped in the store. But I told the fake manager about it she gave me the corporate office number and an extension number. This was a Saturday and she told me they were open on Saturdays and so I attempted to call. The extension she gave me didnt exist. So I called the manager back she said that's the only extension she had. I asked her how she contacts the corporate office and she said she uses that extension number yet When you call there the automated voice message says there is no such extension. I told her that I would be going back to chewy she said arrogantly "we own chewy!"
Imagine Petsmart ripping off people during co-vid with the fraudulent message that they're giving a 10% discount. How pathetic and dishonest is this practice? I looked around online and found that Target seems to be much cheaper than Chewy and PetSmart. Just another option I guess for me.