(I thought) Nothing is more annoying that giving a gift that you know is a dud as soon as the box opens. You know quality, or lack of, when you see it.
Emails are unanswered. Don't BS me and tell me you've been closed. Someone answers the phones with promises of a call back with your required authorization to return something. That call has not come. There is no answer on the FB account either.
I took a chance on these guys despite seeing negative reviews about them hoping some of the positive might be true. MISTAKE! Positives are fake. Look at the reviews ANNEE wrote here for these guys and all the other scammy web stores. Just click her name. What a scam.
Research these guys BEFORE y'all take the chance. I did that AFTER.
We appreciate your review, Terry, and we're very sorry for any frustration you were caused.
Please note, our office is open Mon-Fri 9am-5pm PST (except holidays). When we are closed, we use an outside service to take down our messages, but we always call customers back the following business day.
Unfortunately we don't see that you have ever placed an order with our company, nor have ever contacted our company before making your review. Please contact us with your order number so we can look further into a resolution for you.
Best,
The Pearl Source