Terry F.

Through Grommet bought a Dune Jewelry sand bracelet as a gift for my mother in law who lives on Siesta Key beach in Florida to remind her of home when she travels. The bracelet arrived and was the sand was black! It looks dirty and not as expected. The sand was supposed to be from Siesta Key on Midnight Pass which is know for its white beaches. Grommet would not allow a return on this because it was "custom". I did not get feedback from my email to them. I would have considered an exchange but they do not do that either. Liked the concept of Grommet and supporting small businesses but the customer service there is poor so will not use them. Do not recommend Dune Jewelry either as I do not think this should ever had been sent. It was not what I ordered.