Terrie P.

I've ordered vnecks and polos from WW in the past. They're all 100% cotton which I take into consideration when ordering as well as when washing/drying. The 1st pic shows a new white vneck behind the first time washed black vneck. Both vnecks are the same size. The 2nd pic shows a previously washed white vneck behind the same first time washed black vneck. Again, both vnecks are the same size. The shrinkage is unbelievable and unacceptable. When I called and told the 1st CS rep I spoke to about the shrinkage problem, her response was "well, the item is 100% cotton and we do not accept items back that have been washed". OMG, really? That's the CS response to a quality/defective item problem? The 2nd CS rep I spoke to was not as snotty as the first one but she told me that all items are inspected in their warehouse so it couldn't possibly be defective, period. Isn't washing a new item a good way to find a defect? I will never order from this company again. I also closed my account. I would hope they review their return policy and actually "help" their customers rather than shirking responsibility for defective products. Do not order from this company, ever, or pray you don't have a problem that requires a common sense solution, like a free return or full credit.

I've purchased several items from this site. One of the items was not at all as described. I've purchased items from others with this particular stone so I know what it should look like. What I rec'd from BPS was not at all as described and not at all even close to what I've purchased from other. It was literally a big ugly rock. When I emailed BPS, I was told I had to return the item to China. Their website lists a DE address but I was told it cannot be used for returns. No where on the website does it say returns have to be sent to China at my expense. Big ripoff! Never again!