I am a new customer of theirs. I just ordered 3 items from them. The first item I received was supposed to be a 4" mattress topper it was a 3" topper so I had to send it back and reorder still waiting... the 2nd item came a few days later a worklight for my boyfriend way smaller than advertised for 50.00... the 3rd item came today. A game for my son for Christmas and you guessed it... the wrong game was shipped. So. I am going to have to send it back and cross my fingers I get the correct one in time for Christmas. I was really hoping this would all go smoothly. I hope that in the future they can get it right!