Terri B.

Stubhub says buy tickets with confidence. We purchased tickets for a Texas A&M game an hour before game time. This was done on a guest account due to trouble logging in with my account. Due to the fact that it asks for an email account to send them to, we did use that email and it matched it with my regular account. When the system saw this, even though the tickets had been ordered as a guest, it sent a View Tickets link that took me into my regular account. Even once we did manage to log in, the tickets were not there. We gave up at game time and bought other tickets through my husband's account. When I talked with StubHub later, they told me that I should have called them and they could have walked me through the process of getting to the correct link to put in my access code for the tickets. I asked why their programmers set it up to send an email with a link to my account when that link clearly would not work, and they could not answer that. They've refunded no money, and when I asked them to escalate this and have someone call me, they said they would but did not. They've hired substandard programmers who can't run simple scenarios and figure out the simplest way to give their customers access. The email even says to log into my account to see the tickets, and of course they are not there. It is unfortunate that something as often used as StubHub cannot hire competent programmers or beta testers.