Teri P.

This company may seem great if you don't have a problem with the product, but their customer service when you do have a problem is TERRIBLE! I bought a Quiet Pure Whisper HEPA Tower air purifier from them that was rated in their ad as "up to 50 decibels." I thought: Great! It's small and nice and quiet for the bedroom. When the item arrived it was much louder than the unit I have in the living room, which is 50 decibels. I called ABC and they said: Oh, no. That one is rated 58 decibels. I said that's not what you ad said, and I bought it because it was supposed to be so quiet. Plus when I turned it on in a room were I had the another air purifier running on low, it did nothing to aid that unit in keeping the air clean. I told them I was sending it back and, since I bought it because it was supposed to be so quiet, I expected a full refund including shipping back since their ad was not accurate (I included a copy of the false ad). They charged me for return shipping it back! So they advertise falsely and aren't honest enough to cover their mistakes. This is not a company with integrity. Don't buy there!