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This hotel is old and filthy. I asked to move or refund my reservation and was denied. Next to an adult video store as well as the freeway. The traffic noise is very loud. I was in a renovated room which was filled with old chipped up furniture. The quality of renovation was shockingly poor. Did I mention no A/C in the halls. Staff can be found out front every morning smoking. Breakfast is okay but they must pay their staff poorly as a tip jar was put out. The only pleasant staff member that was presentable worked in the breakfast area. 2 star motel at its best.
Tip for consumers:
Book elsewhere
Products used:
N/a
Skiscape Steamboat Springs - Home was dirty, no response from management, starter supplies consisted of used toilet paper rolls, no maintenance after hours even if it involves the heater. No on-site or local management co - phone call only and very unprofessional. I wish I had seen these reviews before I booked with them because it seems to be a consistent problem.
Teri M.'s review of Vacasa earned 31 Very Helpful votes
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I was working hard and styed at many locations to earn the staus of Diamond member. I was getting...
This membership and reward program is very poor. After 1 year of sending our employees to this...
Hi, Teri, thank you for taking the time to share your experience with us. We sincerely apologize for any disappointment regarding the cleanliness and supplies of the property. Each home comes stocked with basic cleaning and bathroom supplies, including toilet paper, paper towels, and dish soap. Please know that we take cleanliness and service seriously and will be working with our customer service and housekeeping staff to ensure these things do not arise in the future. We do have local staff available in every area we manage a home, however, they are usually out in the field and not always available to make or take calls directly. We encourage guests with any questions regarding their stay to reach out to our 24/7 Guest Service Line. We appreciate your feedback as we are always seeking the opportunity to improve for the future. We hope you'll give us another chance to impress you soon.