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Can't believe I believed an influencer and spent 180CHF on two "silk" pillowcases. I already own silk pillowcases, and when I received these products, I was horrified. Real silk has a soft, waxy-like texture, when I slide my finger across this pillowcase, it's hard and unpleasant, pulls on my hair and skin worse than cotton. Mixture of polyester most definitely. False advertising and breached Fair Trading Act, reporting to the commerce commission.
Tip for consumers:
Do not purchase.
Tereza D.'s review of LilySilk earned 11 Very Helpful votes
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I paid around $500 on the site only to realize the quality of the items were very very bad. For...
Dear customer，
Thanks for your feedback.
We feel sorry that the products did not meet your expectations
Please rest assured that most of LILYSILK's products are made of 100% Grade 6A Mulberry Silk and own the OEKO certification. The price maintains the quality of our silk products.
At LILYSILK, we use only premium materials and will not compromise with inferior-quality products no matter how.
We offer a 60-day easy return or exchange guarantee if customers are not completely satisfied with your goods from LILYSILK. If you have any problems, please feel free to contact us, we will reply to you within 24 hours on our business days. Here is our email: support@lilysilk.zendesk.com.
We have tried to locate your order but are unable to find it due to the limited info you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Best regards,
LILYSILK Customer Service